Freshservice

Operations 38

• Add Ticket Note
  Add a note to a Freshservice ticket, private to agents unless made public.
  freshservice.add_ticket_note
• Create Agent
  Create a Freshservice agent and grant them their roles.
  freshservice.create_agent
• Create Asset
  Create an asset of a given asset type in Freshservice.
  freshservice.create_asset
• Create Change
  Raise a Freshservice change request for a requester.
  freshservice.create_change
• Create Problem
  Raise a Freshservice problem record for a requester.
  freshservice.create_problem
• Create Release
  Raise a Freshservice release record.
  freshservice.create_release
• Create Ticket
  Raise a Freshservice ticket for a requester named by email or user id.
  freshservice.create_ticket
• Deactivate Agent
  Deactivate a Freshservice agent and free the seat they occupied.
  freshservice.deactivate_agent
• Delete Asset
  Move a Freshservice asset to the trash, from where it can be restored.
  freshservice.delete_asset
• Delete Change
  Move a Freshservice change request to the trash, from where it can be restored.
  freshservice.delete_change
• Delete Problem
  Move a Freshservice problem to the trash, from where it can be restored.
  freshservice.delete_problem
• Delete Release
  Move a Freshservice release to the trash, from where it can be restored.
  freshservice.delete_release
• Delete Ticket
  Move a Freshservice ticket to the trash, from where it can be restored.
  freshservice.delete_ticket
• Filter Agents
  Filter Freshservice agents by field values with the agent query language.
  freshservice.filter_agents
• Filter Assets
  Filter Freshservice assets by field values such as type, state or owner.
  freshservice.filter_assets
• Filter Tickets
  Search Freshservice tickets with the ticket query language.
  freshservice.filter_tickets
• Get Agent
  Read one Freshservice agent, with their roles and group membership.
  freshservice.get_agent
• Get Asset
  Read one Freshservice asset by its display id.
  freshservice.get_asset
• Get Change
  Read one Freshservice change request by its id.
  freshservice.get_change
• Get Problem
  Read one Freshservice problem, including its analysis fields.
  freshservice.get_problem
• Get Release
  Read one Freshservice release, including its planning fields.
  freshservice.get_release
• Get Ticket
  Read one Freshservice ticket by its id.
  freshservice.get_ticket
• List Agents
  List Freshservice agents, narrowed by the list filters the API accepts.
  freshservice.list_agents
• List Assets
  List Freshservice assets, newest first unless told otherwise.
  freshservice.list_assets
• List Changes
  List Freshservice change requests, by query or by a saved view.
  freshservice.list_changes
• List Problems
  List the Freshservice problems in a workspace.
  freshservice.list_problems
• List Releases
  List Freshservice releases, optionally through one of its named filters.
  freshservice.list_releases
• List Ticket Conversations
  List the replies and notes recorded on a Freshservice ticket.
  freshservice.list_ticket_conversations
• List Tickets
  List Freshservice tickets, narrowed by the list filters the API accepts.
  freshservice.list_tickets
• Reactivate Agent
  Bring a deactivated Freshservice agent back into service.
  freshservice.reactivate_agent
• Reply to Ticket
  Add a public reply to a Freshservice ticket, which the requester receives.
  freshservice.reply_to_ticket
• Search Assets
  Search Freshservice assets across the indexed identifying fields.
  freshservice.search_assets
• Update Agent
  Change the attributes, roles or group membership of a Freshservice agent.
  freshservice.update_agent
• Update Asset
  Change the attributes of an existing Freshservice asset.
  freshservice.update_asset
• Update Change
  Change the attributes of an existing Freshservice change request.
  freshservice.update_change
• Update Problem
  Change the attributes of an existing Freshservice problem.
  freshservice.update_problem
• Update Release
  Change the attributes of an existing Freshservice release.
  freshservice.update_release
• Update Ticket
  Change the attributes of an existing Freshservice ticket.
  freshservice.update_ticket