Solutions · Customer support

A support agent that answers, looks things up, and knows when to stop.

An AI agent with email and lookup tools handles the routine tickets. A human gate, a budget and a full trace keep it inside the lines.

What you automate

Three workflows teams build here first.

01
First response on every ticket with the order, subscription or account already looked up.
02
Refunds, cancellations and address changes drafted by the agent and approved by a person before they execute.
03
Escalation with context: the full conversation, the agent’s reasoning and the tool calls, attached to the ticket a human picks up.

From the template library

A webhook hands a customer message to a tool-using agent that can look up the order over HTTP, then the answer is emailed back.

A webhook from the help desk, an agent with an order-lookup tool, an email reply on the same thread.3 nodes · about 15 min to set up

Why OCNORA here

The agent calls tools you define: fetch an order, search a knowledge base, send an email. Any published workflow can be a tool.

Mailbox triggers and send nodes for Gmail, Outlook, SendGrid and SMTP. The agent reads the thread and replies on it.

Refund above a threshold? The run suspends, a person approves or rejects, and the run continues. Nothing irreversible happens unattended.

Monthly token and dollar budgets per workspace and per provider. When the budget is hit the agent stops and the ticket routes to a human.

Every reasoning step, tool call and token count is recorded. When a customer asks why the agent said something, you can show them.

Anthropic, OpenAI, Google, Mistral, DeepSeek and Perplexity, plus vLLM or Ollama for on-prem. Switch vendor without rewriting the workflow.

Integrations

Each one has its own page with operations, triggers and auth.

Create a workspace, import an n8n file or start from a template, and watch Workflow Health check it before it ever runs.