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Zendesk

Business appsUsername & passwordConnection test available

Create support tickets in Zendesk (email + API token).

OCNORA ships 4 typed Zendesk operations and 1 trigger. Each node has a schema-driven form, input and output tables beside its settings, and is pre-flighted by Workflow Health before your first real run. Endpoints not covered by a typed node are called at https://{subdomain}.zendesk.com/api/v2 through the HTTP node with the same credential.

Ask about ZendeskZendesk API docs ↗

Before you connect Zendesk

Authentication
Username & password
Credential
{"email": "…", "api_token": "…"}{"email", "api_token"}
Connection test
Available: the stored credential can be checked against the provider when you add it. This is not a record that a test was run or passed.
Prerequisites
  • Creating a webhook and revealing its signing secret are both admin-only in Zendesk: an agent token registers nothing. Publishing also needs MANTLE_APP_PUBLIC_BASE_URL set to an https URL Zendesk can reach.

Prerequisites are taken from the connection notes in this provider’s node contracts; each node’s reference page says which apply to it.

What you can do with Zendesk

Operations, grouped by what they do to your data, plus 1 trigger that start a run.

Create and send 2

Read and search 1

Update 1

A sample Zendesk workflow

  1. 1
    Eventtrigger.zendesk_event
    Start a run when Zendesk raises an event (ticket, user, organization…).
  2. 2
    Search Ticketszendesk.search_tickets
    Search Zendesk tickets (type:ticket is enforced).
  3. 3
    Add Commentzendesk.add_comment
    Add a public reply or internal note to a Zendesk ticket.

An outline built from this provider’s node contracts, not a recorded run. Each step’s output fields are available to the next in the field picker.

Every node below has a reference page: what it does, the connection it needs, its config fields with types, constraints and examples, and the shapes it emits.

Triggers 1

Operations 4

Solutions

Zendesk questions

How does OCNORA authenticate with Zendesk?
With a stored Username & password credential, shaped {"email": "…", "api_token": "…"} or {"email", "api_token"}. A connection test can check it when you add it.
What can I automate with Zendesk?
4 typed operations and 1 trigger, each with a reference page listing its config fields and the shapes it emits.
What if the Zendesk operation I need is not listed?
Call https://{subdomain}.zendesk.com/api/v2 from the HTTP node with the same credential, or describe the step to the AI builder, which asks our team for a typed node when one is missing.
Are there templates that use Zendesk?
Not yet. Start from a blank workflow, or describe the workflow to Build with AI.
How are Zendesk calls controlled?
Every call and every run step is audited, runs count against the execution budget, and Workflow Health pre-flights the workflow when you save it.

More in Business apps

See your first Zendesk workflow run.

Book a technical demo. We add the connection, pick a template or describe the workflow to Build with AI, and Workflow Health checks it before it runs.

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