Add Comment
zendesk.add_comment
ActionBusiness appsconnection required
Calls the Zendesk API PUT /api/v2/tickets/{id}.json with a comment.
Add a public reply or internal note to a Zendesk ticket.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- Username & password
- Providers
- Zendesk
- Secret shape
- {"email", "api_token"}
- Config it needs
- subdomain
- Resolved by
- config.connection_id, else node.connection_id
Configuration
3 fields, 2 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
ticket_id The ticket id. Supports {{ }}. | string | Yes | — | — | — |
body Comment text. | string | Yes | — | — | — |
public Public reply (true) or internal note (false). | boolean | No | true | — | — |
Example configuration
Every value below is the contract’s own example or default — nothing invented.
{
"public": true
}Output
One shape.
ticket
| Field | Type | Example |
|---|---|---|
ok | boolean | — |
ticket_id | string | — |
{
"ok": false,
"ticket_id": ""
}Related Zendesk nodes
Solutions with Zendesk
See Add Comment run in a workflow.
In a technical demo we add the Zendesk connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.