Delete Ticket
freshservice.delete_ticket
ActionBusiness appsconnection required
Calls the Freshservice API with the connection's credentials.
Move a Freshservice ticket to the trash, from where it can be restored.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- API key
- Providers
- Freshservice
- Secret shape
- the API key, or {"api_key": "…"}
- Config it needs
- domain, workspace_id
- Resolved by
- config.connection_id, else node.connection_id
Configuration
1 field, 1 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
ticket_id The Freshservice ticket to act on, by its numeric id. | string | Yes | — | — | 265 |
Example configuration
Every value below is the contract’s own example or default — nothing invented.
{
"ticket_id": "265"
}Output
One shape.
result
| Field | Type | Example |
|---|---|---|
deleted True once Freshservice accepted the delete. | boolean | — |
ticket_id The ticket that was deleted. | string | — |
restorable True because Freshservice moves the record to the trash and can restore it. | boolean | — |
{
"deleted": false,
"restorable": false,
"ticket_id": ""
}Notes
- Deleting a parent service request deletes its child tickets too.
See Delete Ticket run in a workflow.
In a technical demo we add the Freshservice connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.