Update Conversation
contact_center_insights.update_conversation
ActionGoogle Cloudconnection required
Calls contactcenterinsights v1 PATCH /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}.
Updates a conversation.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- OAuth 2.0
- Providers
- Google Contact Center AI Insights
- Secret shape
- {"client_id", "client_secret", "refresh_token"}
- Config it needs
- project_id, location
- Resolved by
- config.connection_id, else node.connection_id
Configuration
3 fields, 2 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
location Location or region; taken from the connection when unset. | string | No | — | — | — |
conversation Conversation name or id. | string | Yes | — | — | — |
body The GoogleCloudContactcenterinsightsV1Conversation resource, as the API defines it. | object | Yes | — | — | — |
Output
One shape.
result
Extra keys beyond the ones listed can appear.
| Field | Type | Example |
|---|---|---|
agentId | string | — |
callMetadata | object | — |
correlationInfo | object | — |
createTime | string | — |
dataSource | object | — |
dialogflowIntents | object | — |
duration | string | — |
expireTime | string | — |
labels | object | — |
languageCode | string | — |
latestAnalysis | object | — |
latestSummary | object | — |
medium | string | — |
metadataJson | string | — |
name | string | — |
obfuscatedUserId | string | — |
qualityMetadata | object | — |
runtimeAnnotations | array | — |
startTime | string | — |
transcript | object | — |
ttl | string | — |
turnCount | integer | — |
updateTime | string | — |
{
"agentId": "",
"callMetadata": {},
"correlationInfo": {},
"createTime": "",
"dataSource": {},
"dialogflowIntents": {},
"duration": "",
"expireTime": "",
"labels": {},
"languageCode": "",
"latestAnalysis": {},
"latestSummary": {},
"medium": "",
"metadataJson": "",
"name": "",
"obfuscatedUserId": "",
"qualityMetadata": {},
"runtimeAnnotations": [],
"startTime": "",
"transcript": {},
"ttl": "",
"turnCount": 0,
"updateTime": ""
}Related Google Contact Center AI Insights nodes
See Update Conversation run in a workflow.
In a technical demo we add the Google Contact Center AI Insights connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.