Get Conversation
contact_center_insights.get_conversation
ActionGoogle Cloudconnection required
Calls Contact Center AI Insights GET /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}.
Gets a conversation.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- OAuth 2.0
- Providers
- Google Contact Center AI Insights
- Secret shape
- {"client_id", "client_secret", "refresh_token"}
- Config it needs
- location, project_id
- Resolved by
- config.connection_id, else node.connection_id
Configuration
4 fields, 1 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
project_id GCP project id (overrides connection). | string | No | — | — | — |
location Location / region (overrides connection). | string | No | — | — | — |
conversation Conversation id. | string | Yes | — | — | — |
view The level of details of the conversation. Default is `FULL`. | string | No | — | — | — |
Output
One shape.
result
| Field | Type | Example |
|---|---|---|
ok | boolean | — |
dataSource | object | — |
updateTime | string | — |
ttl | string | — |
obfuscatedUserId | string | — |
languageCode | string | — |
agentId | string | — |
{
"agentId": "",
"dataSource": {},
"languageCode": "",
"obfuscatedUserId": "",
"ok": false,
"ttl": "",
"updateTime": ""
}Related Google Contact Center AI Insights nodes
See Get Conversation run in a workflow.
In a technical demo we add the Google Contact Center AI Insights connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.