Google Contact Center AI Insights
Contact Center AI Insights (Google OAuth2).
OCNORA ships 10 typed Google Contact Center AI Insights operations. Each node has a schema-driven form, input and output tables beside its settings, and is pre-flighted by Workflow Health before your first real run.
Before you connect Google Contact Center AI Insights
- Authentication
- OAuth 2.0
- Credential
- {"client_id", "client_secret", "refresh_token"}
- Connection test
- Available: the stored credential can be checked against the provider when you add it. This is not a record that a test was run or passed.
What you can do with Google Contact Center AI Insights
Operations, grouped by what they do to your data.
Create and send 2
Read and search 4
Update 1
Delete and cancel 2
Other operations 1
A sample Google Contact Center AI Insights workflow
- 1A core triggerStart the run from a chat, form, manual, schedule, webhook, workflow trigger — no Google Contact Center AI Insights trigger is needed.
- 2Get Analysecontact_center_insights.get_analyseGets an analysis.
- 3Bulk Analyzecontact_center_insights.bulk_analyzeAnalyzes multiple conversations in a single request.
An outline built from this provider’s node contracts, not a recorded run. Each step’s output fields are available to the next in the field picker.
Every node below has a reference page: what it does, the connection it needs, its config fields with types, constraints and examples, and the shapes it emits.
Operations 10
- Bulk AnalyzeAnalyzes multiple conversations in a single request.contact_center_insights.bulk_analyze
- Create AnalyseCreates an analysis.contact_center_insights.create_analyse
- Create ConversationCreates a conversation.contact_center_insights.create_conversation
- Delete AnalyseDeletes an analysis.contact_center_insights.delete_analyse
- Delete ConversationDeletes a conversation.contact_center_insights.delete_conversation
- Get AnalyseGets an analysis.contact_center_insights.get_analyse
- Get ConversationGets a conversation.contact_center_insights.get_conversation
- List AnalysesLists analyses.contact_center_insights.list_analyses
- List ConversationsLists conversations.contact_center_insights.list_conversations
- Update ConversationUpdates a conversation.contact_center_insights.update_conversation
Google Contact Center AI Insights questions
- How does OCNORA authenticate with Google Contact Center AI Insights?
- With a stored OAuth 2.0 credential, shaped {"client_id", "client_secret", "refresh_token"}. A connection test can check it when you add it.
- What can I automate with Google Contact Center AI Insights?
- 10 typed operations, each with a reference page listing its config fields and the shapes it emits.
- What if the Google Contact Center AI Insights operation I need is not listed?
- Where Google Contact Center AI Insights has an HTTP API, call it from the HTTP node with the same credential, or describe the step to the AI builder, which asks our team for a typed node when one is missing.
- Are there templates that use Google Contact Center AI Insights?
- Not yet. Start from a blank workflow, or describe the workflow to Build with AI.
- How are Google Contact Center AI Insights calls controlled?
- Every call and every run step is audited, runs count against the execution budget, and Workflow Health pre-flights the workflow when you save it.
See your first Google Contact Center AI Insights workflow run.
Book a technical demo. We add the connection, pick a template or describe the workflow to Build with AI, and Workflow Health checks it before it runs.