Syncro MSP
Syncro MSP tickets, customers, contacts and RMM alerts. Each Syncro account has its own host, so the connection carries the subdomain.
OCNORA ships 9 typed Syncro MSP operations. Each node has a schema-driven form, input and output tables beside its settings, and is pre-flighted by Workflow Health before your first real run. Endpoints not covered by a typed node are called at https://{subdomain}.syncromsp.com/api/v1 through the HTTP node with the same credential.
Before you connect Syncro MSP
- Authentication
- API key
- Credential
- the API token, or {"api_key": "…"}
- Connection test
- Available: the stored credential can be checked against the provider when you add it. This is not a record that a test was run or passed.
What you can do with Syncro MSP
Operations, grouped by what they do to your data.
Create and send 4
Read and search 4
Update 1
A sample Syncro MSP workflow
- 1A core triggerStart the run from a chat, form, manual, schedule, webhook, workflow trigger — no Syncro MSP trigger is needed.
- 2Get Ticketsyncro.get_ticketRead one ticket in full, with its comments and line items.
- 3Add Ticket Commentsyncro.add_ticket_commentAdd a comment to a ticket, either internal or visible to the customer.
An outline built from this provider’s node contracts, not a recorded run. Each step’s output fields are available to the next in the field picker.
Every node below has a reference page: what it does, the connection it needs, its config fields with types, constraints and examples, and the shapes it emits.
Operations 9
- Add Ticket CommentAdd a comment to a ticket, either internal or visible to the customer.syncro.add_ticket_comment
- Create ContactAdd a contact person under an existing customer.syncro.create_contact
- Create CustomerCreate a customer record for a company or a private person.syncro.create_customer
- Create TicketOpen a new ticket against a customer.syncro.create_ticket
- Get TicketRead one ticket in full, with its comments and line items.syncro.get_ticket
- List CustomersSearch or page the account's customers.syncro.list_customers
- List RMM AlertsPage the RMM alerts the monitoring agents have raised.syncro.list_rmm_alerts
- List TicketsSearch or page the account's tickets, newest first.syncro.list_tickets
- Update TicketChange a ticket's status, owner or any other editable field.syncro.update_ticket
Syncro MSP questions
- How does OCNORA authenticate with Syncro MSP?
- With a stored API key credential, shaped the API token, or {"api_key": "…"}. A connection test can check it when you add it.
- What can I automate with Syncro MSP?
- 9 typed operations, each with a reference page listing its config fields and the shapes it emits.
- What if the Syncro MSP operation I need is not listed?
- Call https://{subdomain}.syncromsp.com/api/v1 from the HTTP node with the same credential, or describe the step to the AI builder, which asks our team for a typed node when one is missing.
- Are there templates that use Syncro MSP?
- Not yet. Start from a blank workflow, or describe the workflow to Build with AI.
- How are Syncro MSP calls controlled?
- Every call and every run step is audited, runs count against the execution budget, and Workflow Health pre-flights the workflow when you save it.
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See your first Syncro MSP workflow run.
Book a technical demo. We add the connection, pick a template or describe the workflow to Build with AI, and Workflow Health checks it before it runs.