Add Ticket Comment
syncro.add_ticket_comment
ActionBusiness appsconnection required
Calls the Syncro MSP API with the connection's credentials.
Add a comment to a ticket, either internal or visible to the customer.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- API key
- Providers
- Syncro MSP
- Secret shape
- the API token, or {"api_key": "…"}
- Config it needs
- subdomain, base_url
- Resolved by
- config.connection_id, else node.connection_id
Configuration
6 fields, 2 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
ticket_id The Syncro ticket id, which every ticket node emits as 'id'. | number | Yes | — | ≥ 1 | 44050842 |
body The comment text; Syncro refuses a blank comment body. | string | Yes | — | — | Replaced the toner cartridge and reprinted the test page. |
subject The comment's subject line, shown above the body in Syncro. | string | No | — | — | On-site visit |
tech The technician name to record against the comment. | string | No | — | — | Ada Lovelace |
hidden True keeps the comment internal; false makes it visible to the customer. | boolean | No | — | — | — |
do_not_email True adds the comment without emailing the customer about it. | boolean | No | — | — | — |
Example configuration
Every value below is the contract’s own example or default — nothing invented.
{
"body": "Replaced the toner cartridge and reprinted the test page.",
"subject": "On-site visit",
"tech": "Ada Lovelace",
"ticket_id": 44050842
}Output
One shape.
result
| Field | Type | Example |
|---|---|---|
id The comment id. | number | — |
ticket_id The ticket the comment was added to. | number | — |
subject The comment's subject line. | string | — |
body The comment text, as Syncro stored it. | string | — |
tech The technician recorded against the comment. | string | — |
hidden True when the comment is internal only. | boolean | — |
created_at When the comment was added, as ISO-8601. | string | — |
{
"body": "",
"created_at": "",
"hidden": false,
"id": 0,
"subject": "",
"tech": "",
"ticket_id": 0
}See Add Ticket Comment run in a workflow.
In a technical demo we add the Syncro MSP connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.