List RMM Alerts

syncro.list_rmm_alerts

ActionBusiness appsconnection required

Calls the Syncro MSP API with the connection's credentials.

Page the RMM alerts the monitoring agents have raised.

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Connection

Required: Yes — the node will not save without one
Auth type: API key
Providers: Syncro MSP
Secret shape: the API token, or {"api_key": "…"}
Config it needs: subdomain, base_url
Resolved by: config.connection_id, else node.connection_id

Configuration

3 fields, none required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.

Field	Type	Required	Default	Constraints	Example
status Which alerts to return; 'active' is the unresolved backlog.	string	No	—	one of "active", "resolved", "all"	active
created_after Return only alerts raised after this ISO-8601 timestamp.	string	No	—	iso8601 format	2026-02-25T00:00:00Z
page Which page of results to return; Syncro pages every list endpoint.	number	No	—	≥ 1	1

Example configuration

Every value below is the contract’s own example or default — nothing invented.

{
  "created_after": "2026-02-25T00:00:00Z",
  "page": 1,
  "status": "active"
}

Output

One shape.

result

Field	Type	Example
rmm_alerts One entry per RMM alert on this page.	array	—
rmm_alerts[].id The alert id.	number	—
rmm_alerts[].customer_id The customer the asset belongs to.	number	—
rmm_alerts[].asset_id The asset that raised the alert.	number	—
rmm_alerts[].computer_name The name of the machine.	string	—
rmm_alerts[].status The alert's status text.	string	—
rmm_alerts[].description What the monitor reported.	string	—
rmm_alerts[].formatted_output The monitor's full output, formatted for display.	string	—
rmm_alerts[].resolved True once the alert has cleared.	boolean	—
rmm_alerts[].ticket_number The ticket Syncro raised for the alert, or null.	string	—
rmm_alerts[].created_at When the alert was raised, ISO-8601.	string	—
count How many alerts this page carried.	number	—
meta Syncro's pagination block: page and total_pages.	object	—

{
  "count": 0,
  "meta": {},
  "rmm_alerts": [
    {
      "asset_id": 0,
      "computer_name": "",
      "created_at": "",
      "customer_id": 0,
      "description": "",
      "formatted_output": "",
      "id": 0,
      "resolved": false,
      "status": "",
      "ticket_number": ""
    }
  ]
}

Notes

Syncro rate-limits the API to 180 requests per minute per IP address across the whole account.

Related Syncro MSP nodes

See List RMM Alerts run in a workflow.

In a technical demo we add the Syncro MSP connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.

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