OCNORA
Start free

Help Scout

Business appsOAuth 2.0credential probe

Help Scout conversations, threads, customers and inboxes over the Mailbox (Inbox) API 2.0 (OAuth2).

OCNORA ships 23 typed Help Scout operations and 1 trigger. Each node has a schema-driven form, input and output tables beside its settings, and is pre-flighted by Workflow Health before your first real run. Anything not covered by a typed node reaches https://api.helpscout.net/v2 through the HTTP node with the same credential.

Connect Help Scout freeHelp Scout API docs ↗

Triggers 1

  • Event
    Start a run when Help Scout raises an event (conversation created, reply added, customer updated…).
    trigger.helpscout_event

Operations 23

  • Create Conversation
    Create a conversation in an inbox with its first thread, for a customer named by id or by email address.
    helpscout.create_conversation
  • Create Customer
    Create a customer record, with any email addresses and phones it has.
    helpscout.create_customer
  • Add Customer Email
    Add an email address to an existing customer.
    helpscout.create_customer_email
  • Add Customer Message
    Add a message from the customer to a conversation, as though they had written in; the conversation reopens unless the thread is imported.
    helpscout.create_customer_thread
  • Add Note
    Add an internal note to a conversation; the customer never sees it and no email is sent.
    helpscout.create_note
  • Reply To Conversation
    Send a reply to the customer on a conversation, or save it as a draft; a closed conversation is reopened unless the thread is imported.
    helpscout.create_reply
  • Delete Conversation
    Delete a conversation from Help Scout; this cannot be undone.
    helpscout.delete_conversation
  • Delete Customer
    Hard-delete a customer together with their conversations and survey responses; there is no undo.
    helpscout.delete_customer
  • Get Conversation
    Fetch one conversation by id, optionally with its threads embedded.
    helpscout.get_conversation
  • Get Customer
    Fetch one customer by id, with their emails and phones embedded.
    helpscout.get_customer
  • Get Inbox
    Fetch one inbox by id, defaulting to the connection's inbox.
    helpscout.get_mailbox
  • List Conversations
    Search and list conversations, filtered by inbox, status, tag, assignee, folder or a Help Scout advanced-search query.
    helpscout.list_conversations
  • List Customers
    Search and list customers by name, inbox, modification date or a Help Scout advanced-search query.
    helpscout.list_customers
  • List Inbox Custom Fields
    List an inbox's custom fields, with the dropdown options and ids a conversation update needs.
    helpscout.list_mailbox_fields
  • List Inbox Folders
    List an inbox's folders with the conversation counts Help Scout keeps on each one.
    helpscout.list_mailbox_folders
  • List Inboxes
    List every inbox the connection's credential can see.
    helpscout.list_mailboxes
  • List Threads
    List a conversation's threads, newest first.
    helpscout.list_threads
  • Overwrite Customer
    Replace a customer's scalar fields wholesale; every field left blank here is cleared on the customer.
    helpscout.overwrite_customer
  • Update Conversation
    Apply one JSON-Patch operation to a conversation to change its subject, status, inbox, assignee or primary customer.
    helpscout.update_conversation
  • Set Conversation Custom Fields
    Replace a conversation's custom-field values with exactly the list given; any user-created field left out is cleared.
    helpscout.update_conversation_custom_fields
  • Set Conversation Tags
    Replace a conversation's tags with exactly the list given; any tag left out is removed and any tag that does not exist yet is created.
    helpscout.update_conversation_tags
  • Update Customer
    Change parts of a customer with a JSON-Patch array, leaving every field the patch does not mention alone.
    helpscout.update_customer
  • Update Thread
    Rewrite a thread's text or hide it; Help Scout keeps the original text visible in its own interface.
    helpscout.update_thread

More in Business apps

Run your first Help Scout workflow today.

Create a free workspace, add the connection, pick a template or describe the workflow to Build with AI. Workflow Health checks it before it runs.

Start freeBook a demo