Get Conversation
helpscout.get_conversation
ActionBusiness appsconnection required
Calls the Help Scout API with the connection's credentials.
Fetch one conversation by id, optionally with its threads embedded.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- OAuth 2.0
- Providers
- Help Scout
- Secret shape
- {"client_id": "…", "client_secret": "…", "refresh_token": "…"}
- Config it needs
- mailbox_id
- Resolved by
- config.connection_id, else node.connection_id
Configuration
2 fields, 1 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
conversation_id The numeric id of the conversation to act on. | string | Yes | — | — | — |
embed_threads Also return the conversation's threads inline instead of only a count. | boolean | No | — | — | — |
Output
One shape.
result
The provider's response object, as returned.
Extra keys beyond the ones listed can appear.
{}See Get Conversation run in a workflow.
In a technical demo we add the Help Scout connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.