Zammad
Zammad help desk: create, read, update and search tickets, create and find users, and list organizations and groups through the v1 API.
OCNORA ships 8 typed Zammad operations. Each node has a schema-driven form, input and output tables beside its settings, and is pre-flighted by Workflow Health before your first real run.
Before you connect Zammad
- Authentication
- API key
- Credential
- the API token, or {"api_token": "…"}
- Connection test
- Available: the stored credential can be checked against the provider when you add it. This is not a record that a test was run or passed.
What you can do with Zammad
Operations, grouped by what they do to your data.
Create and send 2
Read and search 5
Update 1
A sample Zammad workflow
- 1A core triggerStart the run from a chat, form, manual, schedule, webhook, workflow trigger — no Zammad trigger is needed.
- 2Get Ticketzammad.get_ticketRead one ticket by its numeric id.
- 3Create Ticketzammad.create_ticketOpen a ticket in a group, optionally with its first article.
An outline built from this provider’s node contracts, not a recorded run. Each step’s output fields are available to the next in the field picker.
Every node below has a reference page: what it does, the connection it needs, its config fields with types, constraints and examples, and the shapes it emits.
Operations 8
- Create TicketOpen a ticket in a group, optionally with its first article.zammad.create_ticket
- Create UserCreate a customer or an agent account.zammad.create_user
- Get TicketRead one ticket by its numeric id.zammad.get_ticket
- List GroupsRead the groups a ticket can be routed to.zammad.list_groups
- List OrganizationsRead the organizations this token can see.zammad.list_organizations
- Search TicketsSearch tickets with a Zammad search query.zammad.search_tickets
- Search UsersFind users by name, email address or login.zammad.search_users
- Update TicketChange a ticket's attributes, or add an article to it.zammad.update_ticket
Zammad questions
- How does OCNORA authenticate with Zammad?
- With a stored API key credential, shaped the API token, or {"api_token": "…"}. A connection test can check it when you add it.
- What can I automate with Zammad?
- 8 typed operations, each with a reference page listing its config fields and the shapes it emits.
- What if the Zammad operation I need is not listed?
- Where Zammad has an HTTP API, call it from the HTTP node with the same credential, or describe the step to the AI builder, which asks our team for a typed node when one is missing.
- Are there templates that use Zammad?
- Not yet. Start from a blank workflow, or describe the workflow to Build with AI.
- How are Zammad calls controlled?
- Every call and every run step is audited, runs count against the execution budget, and Workflow Health pre-flights the workflow when you save it.
More in Business apps
See your first Zammad workflow run.
Book a technical demo. We add the connection, pick a template or describe the workflow to Build with AI, and Workflow Health checks it before it runs.