Get Ticket
zammad.get_ticket
ActionBusiness appsconnection required
Calls the Zammad API with the connection's credentials.
Read one ticket by its numeric id.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- API key
- Providers
- Zammad
- Secret shape
- the API token, or {"api_token": "…"}
- Config it needs
- base_url
- Resolved by
- config.connection_id, else node.connection_id
Configuration
2 fields, 1 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
ticket_id The ticket to act on, as its numeric Zammad id (not the ticket number). | string | Yes | — | — | 12 |
expand Ask Zammad to resolve the association ids into names alongside them. | boolean | No | false | — | — |
Example configuration
Every value below is the contract’s own example or default — nothing invented.
{
"expand": false,
"ticket_id": "12"
}Output
One shape.
result
| Field | Type | Example |
|---|---|---|
id The ticket's numeric id. | number | — |
number The ticket number people quote, such as '67001'. | string | — |
title The ticket's title. | string | — |
group_id Id of the group the ticket is routed to. | number | — |
state_id Id of the ticket's state. | number | — |
priority_id Id of the ticket's priority. | number | — |
owner_id Id of the agent the ticket is assigned to. | number | — |
customer_id Id of the customer the ticket belongs to. | number | — |
organization_id Id of the customer's organization. | number | — |
created_at When the ticket was opened, as an ISO 8601 stamp. | string | — |
updated_at When the ticket last changed, as an ISO 8601 stamp. | string | — |
article_ids Ids of the articles on the ticket. | array | — |
{
"article_ids": [],
"created_at": "",
"customer_id": 0,
"group_id": 0,
"id": 0,
"number": "",
"organization_id": 0,
"owner_id": 0,
"priority_id": 0,
"state_id": 0,
"title": "",
"updated_at": ""
}See Get Ticket run in a workflow.
In a technical demo we add the Zammad connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.