Update Ticket
freshdesk.update_ticket
ActionBusiness appsconnection required
Calls the Freshdesk API PUT /api/v2/tickets/{id}.
Update a Freshdesk ticket's status or priority.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- API key
- Providers
- Freshdesk
- Secret shape
- the Freshdesk API key
- Config it needs
- domain
- Resolved by
- config.connection_id, else node.connection_id
Configuration
3 fields, 1 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
ticket_id Ticket id. Supports {{ }}. | string | Yes | — | — | — |
status New status (2-5). | number | No | — | 2–5 | — |
priority New priority (1-4). | number | No | — | ≥ 0 | — |
Output
One shape.
result
| Field | Type | Example |
|---|---|---|
ok | boolean | — |
id | string | — |
status | number | — |
{
"id": "",
"ok": false,
"status": 0
}Related Freshdesk nodes
See Update Ticket run in a workflow.
In a technical demo we add the Freshdesk connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.