Create Ticket
freshdesk.create_ticket
ActionBusiness appsconnection required
Calls the Freshdesk API POST /api/v2/tickets.
Create a support ticket in Freshdesk.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- API key
- Providers
- Freshdesk
- Secret shape
- the Freshdesk API key
- Config it needs
- domain
- Resolved by
- config.connection_id, else node.connection_id
Configuration
5 fields, 3 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
subject Ticket subject. Supports {{ }}. | string | Yes | — | — | — |
description Ticket body (HTML ok). | string | Yes | — | — | — |
email Requester email. | string | Yes | — | email format | — |
priority 1 low, 2 med, 3 high, 4 urgent. | number | No | 1 | ≥ 0 | — |
status 2 open, 3 pending, 4 resolved, 5 closed. | number | No | 2 | 2–5 | — |
Example configuration
Every value below is the contract’s own example or default — nothing invented.
{
"priority": 1,
"status": 2
}Output
One shape.
result
| Field | Type | Example |
|---|---|---|
ok | boolean | — |
id | string | — |
{
"id": "",
"ok": false
}Related Freshdesk nodes
See Create Ticket run in a workflow.
In a technical demo we add the Freshdesk connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.