Update Record
servicenow.update_record
ActionBusiness appsconnection required
Calls the ServiceNow API with the connection's credentials.
Patch fields on a record.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- Username & password
- Providers
- ServiceNow
- Secret shape
- the password, or {"password": "…"}
- Config it needs
- base_url, user
- Resolved by
- config.connection_id, else node.connection_id
Configuration
3 fields, 3 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
table ServiceNow table to read or write, e.g. incident or sys_user. | string | Yes | — | — | — |
sys_id Record sys_id. | string | Yes | — | — | — |
fields Fields to change (JSON). | object | Yes | — | — | — |
Output
One shape.
result
The provider's response object, as returned.
Extra keys beyond the ones listed can appear.
{}Related ServiceNow nodes
See Update Record run in a workflow.
In a technical demo we add the ServiceNow connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.