Amazon Connect Cases
Read list case rules, list domains, search related items from ConnectCases (SigV4).
OCNORA ships 4 typed Amazon Connect Cases operations. Each node has a schema-driven form, input and output tables beside its settings, and is pre-flighted by Workflow Health before your first real run.
Before you connect Amazon Connect Cases
- Authentication
- API key
- Credential
- {"access_key_id", "secret_access_key"}
- Connection test
- Available: the stored credential can be checked against the provider when you add it. This is not a record that a test was run or passed.
What you can do with Amazon Connect Cases
Operations, grouped by what they do to your data.
Read and search 3
Other operations 1
A sample Amazon Connect Cases workflow
- 1A core triggerStart the run from a chat, form, manual, schedule, webhook, workflow trigger — no Amazon Connect Cases trigger is needed.
- 2List Case Rulesconnectcases.list_case_rulesLists all case rules in a Cases domain. In the Amazon Connect admin website, case rules are known as case field conditions.
- 3Write Actionconnectcases.callRun one of 24 write actions on ConnectCases.
An outline built from this provider’s node contracts, not a recorded run. Each step’s output fields are available to the next in the field picker.
Every node below has a reference page: what it does, the connection it needs, its config fields with types, constraints and examples, and the shapes it emits.
Operations 4
- Write ActionRun one of 24 write actions on ConnectCases.connectcases.call
- List Case RulesLists all case rules in a Cases domain. In the Amazon Connect admin website, case rules are known as case field conditions.connectcases.list_case_rules
- List DomainsLists all cases domains in the Amazon Web Services account. Each list item is a condensed summary object of the domain.connectcases.list_domains
- Search Related ItemsSearches for related items that are associated with a case. If no filters are provided, this returns all related items associated with a case.connectcases.search_related_items
Amazon Connect Cases questions
- How does OCNORA authenticate with Amazon Connect Cases?
- With a stored API key credential, shaped {"access_key_id", "secret_access_key"}. A connection test can check it when you add it.
- What can I automate with Amazon Connect Cases?
- 4 typed operations, each with a reference page listing its config fields and the shapes it emits.
- What if the Amazon Connect Cases operation I need is not listed?
- Where Amazon Connect Cases has an HTTP API, call it from the HTTP node with the same credential, or describe the step to the AI builder, which asks our team for a typed node when one is missing.
- Are there templates that use Amazon Connect Cases?
- Not yet. Start from a blank workflow, or describe the workflow to Build with AI.
- How are Amazon Connect Cases calls controlled?
- Every call and every run step is audited, runs count against the execution budget, and Workflow Health pre-flights the workflow when you save it.
See your first Amazon Connect Cases workflow run.
Book a technical demo. We add the connection, pick a template or describe the workflow to Build with AI, and Workflow Health checks it before it runs.