Update Contact
freshworks_crm.update_contact
ActionCRM & salesconnection required
Calls the Freshworks CRM API with the connection's credentials.
Change fields on an existing contact.
Connection
- Required
- Yes — the node will not save without one
- Auth type
- API key
- Providers
- Freshworks CRM
- Secret shape
- the API key, or {"api_key": "…"}
- Config it needs
- bundle_alias, domain, base_url
- Resolved by
- config.connection_id, else node.connection_id
Configuration
2 fields, 2 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.
| Field | Type | Required | Default | Constraints | Example |
|---|---|---|---|---|---|
contact_id The Freshworks id of the contact to act on. | string | Yes | — | — | — |
fields The contact fields to change, as Freshworks field names and values. Only the keys you send are modified; everything else on the record is left alone. | object | Yes | — | ≥ 1 characters | — |
Output
One shape.
result
| Field | Type | Example |
|---|---|---|
contact The contact record, inside the 'contact' envelope Freshworks returns it in. | object | — |
contact.id The Freshworks id of the contact. | number | — |
{
"contact": {
"id": 0
}
}See Update Contact run in a workflow.
In a technical demo we add the Freshworks CRM connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.