Forget Contact

freshworks_crm.forget_contact

ActionCRM & salesconnection required

Calls the Freshworks CRM API with the connection's credentials.

Permanently erase a contact and everything associated with it, which is the GDPR 'forget' operation and cannot be undone.

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Connection

Required: Yes — the node will not save without one
Auth type: API key
Providers: Freshworks CRM
Secret shape: the API key, or {"api_key": "…"}
Config it needs: bundle_alias, domain, base_url
Resolved by: config.connection_id, else node.connection_id

Configuration

1 field, 1 required. A dotted path is a nested object and name[] an array of objects — the editor renders the same tree.

Field	Type	Required	Default	Constraints	Example
contact_id The Freshworks id of the contact to act on.	string	Yes	—	—	—

Output

One shape.

result

Field	Type	Example
deleted True when Freshworks accepted the delete.	boolean	—
id The id that was deleted, echoed back for the next step.	string	—
forgotten True when the hard delete was accepted.	boolean	—

{
  "deleted": false,
  "forgotten": false,
  "id": ""
}

Related Freshworks CRM nodes

See Forget Contact run in a workflow.

In a technical demo we add the Freshworks CRM connection, drop the node on the canvas and let Workflow Health pre-flight it before the first real run.

Book a technical demo Talk to sales